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Thursday, February 21, 2019
   
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COLUMNISTS

How Comfortable are You with Apologizing?

Building Future Leaders

Early in my career, a wise mentor suggested I get comfortable saying two very important sentences: “I don’t know” and “I’m sorry.”
That counsel has served me well. No leader knows everything! Being asked a tough question merely provides the opportunity to expand your knowledge! And no leader has a perfect track record. We all mess up! And when we do, it’s very powerful in rebuilding relationships to sincerely apologize.
Ah, but what seems like a sincere apology when you present it may seem incomplete and superficial to those listening. If your apology is considered inadequate, the healing effect you anticipated will not occur. So, how can you improve your apology effectiveness?

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